At Vrinda Sunguard, we are committed to providing high-quality outdoor campaign tents and awnings. Please read our return policy carefully before making a purchase.
Important – Check on Arrival
Customers must inspect their order immediately upon delivery.
If there is any damage, defect, or issue with the product, you must contact us immediately upon arrival.
Failure to report damage promptly may result in your request being declined.
30-Day Return Policy
We offer a 30-day return policy from the date you receive your order, subject to the conditions below.
Eligibility for Returns
Returns will only be accepted if:
The item is unused and in brand-new condition
The item is returned in its original packaging, including all parts and accessories
The product shows no signs of wear and tear, installation, or use
Any item that does not meet these conditions will not be accepted for return.
No Change of Mind Returns
We have a strict no change-of-mind policy.
Returns are only accepted for faulty or damaged items reported immediately upon delivery.
Return Costs
Return postage must be paid by the customer
Original shipping/postage costs are non-refundable
Inspection Process
All returned items will be inspected upon receipt
Returns that show signs of use, damage after delivery, or missing packaging will be rejected
Refunds & Replacements
Approved returns may be eligible for a replacement or refund
Refunds will be processed using the original payment method
Non-Returnable Items
Used or installed products
Items not in original packaging
Products with any wear, dirt, or damage after delivery
Any returns requested due to change of mind
How to Report an Issue
To report damage or a defect, please contact us immediately with:
Your order details
Description of the issue
Clear photos of the product and packaging
